RETURNS POLICY

We hope you love using your purchase. We also understand that sometimes a product may not meet your expectations. We accept return and exchange requests under the conditions below.

RETURN PERIOD

Products purchased at full price may be returned or exchanged within 14 days of delivery. The product being returned must reach us within this 14-day period. Returns made after this period cannot be accepted.

Returned products must be:

Unused;
In their original packaging;
In the condition in which you received them and suitable for resale.

Personalised products cannot be returned.

Products that do not meet these conditions may not be accepted for return.

HOW TO REQUEST A RETURN

To start a return, please contact us at hello@storiesserved.store and include:

Your full name;
Your order number;
The product or products you wish to return;
Your reason for returning them.

Once your return request has been approved, please place the product in its original packaging, pack it securely, and send it to us.

RETURN SHIPPING COSTS

The customer is responsible for return shipping costs.

Stories Served cannot be held responsible for items lost or damaged during return shipping. We therefore recommend using a tracked shipping service.

We cannot issue a refund until the returned product has reached us.

DAMAGED OR INCORRECT PRODUCTS

If your order arrives damaged, defective, or incorrect, please contact us at hello@storiesserved.store. To help us assess the issue and assist you as quickly as possible, please include your order number and photos showing the problem.

RETURNS AND REFUNDS

Once we receive your returned product, we will inspect it and email you with an update on your return.

Returns that meet the conditions above and are approved will be processed within 5 business days.

Refunds will be made to the original payment method used for the order. The time it takes for the refund to appear in your bank or credit card account may vary depending on your bank or payment provider.

Shipping charges paid for the original order are not included in the refund.